Privacy Policy

1. Introductory provisions

Franck d.d. processes and protects the personal information of those using its services and visitors to the website www.franck.eu and the microsites: www.jubilarna.franck.eu, www.bianka.franck.eu, www.capsules.franck.eu, in accordance with the valid regulations governing personal data protection.

Below you can find information about how we handle personal information collected from users of the website, consumers, participants in prize games, competitions and similar activities, and which we collect via this website or in any other way.

2. Registering on our website

The user has the option of registering on the website of the data collector for the entry of the necessary personal data. The personal data the user submits to the data collector is defined by the appropriate entry screen used for registration. The personal data entered by the user, name and surname, address, e-mail, telephone number, date of birth, gender, are collected and stored exclusively for internal purposes by the data collector and for the company's own purposes. The data collector may request the transfer to one or more persons executing tasks, who also use the personal data for internal purposes, and may be prescribed to the data collector.

Franck is authorised to use the personal data of users to offer its products and services, organise prize games and competitions, improve the functioning of websites, improve advertising and promotional efforts, analyse the use of websites, improve the offer of Franck products and services, and to survey your experiences by third parties.

Newsletter

Access to the Franck d.d. website is free and does not require registration. If you wish to receive newsletters about our offers, new web content, prize games and competitions, you may select the simple registration of your e-mail address via the web registration form. The e-mail confirmation of registration of the user for the newsletter will be sent to the e-mail address registered by the users prior to the first sending of the newsletter for legal reasons, and for the purpose of dual verification. This e-mail confirmation is used to prove that the owner of the e-mail address gives their consent to receive the newsletter.

Personal data collected as part of the newsletter registration can be used exclusively for sending our newsletter. Franck uses the platform Mailchimp and the services of the agency 404 d.o.o., Jurišićeva 3, 10 000 Zagreb for the management of registration and delivery of newsletters, which pursuant to the contract with Franck is the data collector and acts exclusively upon our orders and takes all necessary measures to protect data.

You may withdraw from receiving the newsletter at any time, by selecting the offered option of withdrawing your consent in the received newsletter, or by contact us at the e-mail for questions pertaining to privacy and the protection of personal data: gdpr@franck.eu.

Promotional prize games and competitions

We occasionally organise prize games and competitions. The personal data we collect in this way are processed exclusively for the purpose of execution of the prize game or competition (e.g. to announce names of winners and to contact winners, delivery of prizes, etc.). For participation in prize games and competitions, we require your name, surname, e-mail address, contact telephone and address for delivery of prizes. If required, we may request additional information that will be defined in the rules of the prize game or competition (e.g. account number).

The collected data will be deleted after 12 months from the date of announcement of the winner. If on the registration form for the prize game or competition, you have marked that you wish to receive the newsletter, you may stop receiving the newsletter at any time by selecting the offered option of withdrawing your consent in the received newsletter, or by contacting us at the e-mail for questions pertaining to privacy and the protection of personal data: gdpr@franck.eu.

Inquiries and complaints

The Franck d.d. website contains forms and information enabling quick electronic contact with our company, and for direct communication via our toll-free telephone number 0800 33 44 33, every day from 8 am to midnight, and via the e-mail address: info@franck.eu.

Our partner Margon media d.o.o. contact centre, Avenija Većeslava Holjevca 60, 10 000 Zagreb is responsible for direct communications and the provision of information, which pursuant to the contract with Franck is the data collector and acts exclusively upon our orders and takes all necessary measures to protect data.

If the user contacts the data collector or data processer via e-mail or via the contact form, the personal data submitted are automatically stored and processed, exclusively for the provision of the requested information.

The personal data that are necessary for resolving product complaints are kept for a period of 12 months from the date of their receipt, pursuant to the regulations governing consumer rights.

Open job applications

The data submitted to us through open job applications are processed exclusively for the purpose of performing selection procedures in recruitment, and are kept for a period of 12 months.

3. Consumer rights

The consumer can request information from use at any time regarding the processing of their personal data, and may activate the following rights:

4. Contact for the protection of personal data

The contact for the data controller concerning issues of privacy and data protection, and the correction and deletion of personal data is: gdpr@franck.eu.

Pursuant to the valid legal regulations governing personal data protection, each request/inquiry will be resolved as soon as possible, and no later than within 30 days from the date of receipt.

5. Monitoring data – Cookies and web analytics

Franck is authorised to store cookies on your computer, which contain information about the user, and which are used to save the user’s time while on the Franck website, and to monitor and redirect the user’s interests with the aim of providing content adapted to each user.

Many cookies contain a cookie ID. These are the unique identifiers of the cookie. They consist of a series of characters which the website and browser may assign to the specific internet browser in which the cookie is stored.

By using cookies, Franck d.d. makes the website more user-friendly for its users, which would not be possible without the use of cookies. When a user accesses a website, the cookie is stored on the user’s computer system.

The user may prevent the installation of cookies at any time via our website, through the appropriate settings of the internet browser that is used, and therefore can permanently prevent the installation of cookies. Furthermore, installed cookies can be deleted at any time via the internet browser or other software programme. If the user deactivates the installed cookie in the internet browser, not all the functionalities of our website may be fully available.

Categories of cookies:

Name of cookie Duration of cookie Purpose More information Website / microsite Classification
_ga 2 years User by Google Analytics to differentiate users. Google Analytics Cookie Usage .franck.eu; .jubilarna.franck.eu Statistics
_gat_UA-56115183-11 2 minutes User by Google Analytics to differentiate users. Google Analytics Cookie Usage .franck.eu Statistics
_gat_UA-56115183-1 1 minute User by Google Analytics to differentiate users. Google Analytics Cookie Usage .franck.eu Statistics
_gat_UA-56115183-12 2 minutes User by Google Analytics to differentiate users. Google Analytics Cookie Usage .franck.eu Statistics
_gat_UA-56115183-13 2 minutes User by Google Analytics to differentiate users. Google Analytics Cookie Usage .franck.eu Statistics
_dc_gtm_UA-46339619-6 xx xx xx .jubilarna.franck.eu xx
_gid 24 hours Used for user identification. Google Analytics Cookie Usage .franck.eu; .jubilarna.franck.eu Statistics
cookies_accepted xx xx xx .franck.eu xx
csrftoken xx xx xx bianka.franck.eu; capsules.franck.eu Mandatory cookies
sessionid xx xx xx bianka.franck.eu Mandatory cookies
APISID, HSID, LOGIN_INFO, SAPISID, SID, SSID 2 years Used for collecting data about page visits and YouTube video viewing. Google Privacy policy jubilarna.franck.eu
capsules.franck.eu
Functional cookies
CONSENT 20 years and 1 mmonth Used for collecting data about page visits and YouTube video viewing. Google Privacy policy jubilarna.franck.eu
capsules.franck.eu
Functional cookies
NID 6 months Used for collecting data about page visits and YouTube video viewing. Google Privacy policy jubilarna.franck.eu
capsules.franck.eu
Functional cookies
PREF, VISITOR_INFO1_LIVE 8 months Used for collecting data about page visits and YouTube video viewing. Google Privacy policy jubilarna.franck.eu
capsules.franck.eu
Functional cookies
SIDCC 3 months Used for collecting data about page visits and YouTube video viewing. Google Privacy policy jubilarna.franck.eu
capsules.franck.eu
Functional cookies
YSC Until the end of the page visit Used for collecting data about page visits and YouTube video viewing. Google Privacy policy jubilarna.franck.eu
capsules.franck.eu
Functional cookies

Franck d.d. uses cookies for the purpose of monitoring statistics of visitation to websites to obtain information about the success of the website, and also to use third party services under the name Google Analytics. Franck d.d. also uses cookies for the purpose of advertising Franck d.d. products on the website, on associated networks and third parties (including Google), and in cooperation with Franck d.d. shows the Franck d.d. advertisements on websites throughout the internet.

We particularly stress that it is possible to turn off Google Analytics for advertising on the display network, and adapt advertisements for the Google display network using the tool Advertisement Settings Manager (http://www.google.com/settings/ads).

Franck is authorised to collect information that does not identify the specific end user, including the internet URL (Uniform Resource Locator) page that the user visited prior to opening the Franck.eu website, the URL of the website that the user visited after leaving the Franck website, the type of browser used by the user, and the user’s IP address (Internet Protocol Address). Authorised service providers and advertisers can automatically collect this information on visiting the Franck website or via cookies and other tools. Franck uses these data exclusively for the purpose of resolving problems, website administration, analysis of trends, collection of demographic data, analysis of compliance with the valid legislation, and cooperation with law enforcement services.

Depending on the type of activities, some data are listed as mandatory, and others as voluntary. If the user does not provide the mandatory information for a certain activity that is required, they will not be permitted to take part in that activity. Franck will not collect the following personal data on its website: name and surname, address, telephone number or e-mail of user, unless the user voluntarily signs up and registers these data with Franck, or does this via a survey, or consent form and/or if so permitted by the valid laws and regulations for the protection of personal data.